Kumie, a former co-worker, shares her pain with iTunes. Her letter to Apple:

While you sh** heads are getting your act together with Itunes 7, maybe you should put a link to download Itunes 6 on the Itunes page in the meantime. Your sh***y program and sh***y new “gapless playback” feature has deleted about 4 gigs worth of music off of my Ipod, and it keeps crashing everytime I try to load new songs onto my Ipod.

Kind Regards,
Kumie

I don’t have quite her same pain with iPhoto (which I’m currently using on this laptop because I’m too cheap to upgrade my old OS9 Photoshop license), but I can feel.

This is not an Apple issue…software problems are the norm rather than the exception. The curious thing is that Apple, who does incredible product design (crap, I love their packaging) hasn’t figured out how to translate that to the application space.

I wonder if that will happen in my lifetime?